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Terms and Conditions for Afrolounge Restaurants
1. Introduction
Welcome to Afrolounge! These Terms and Conditions govern your use of our services and facilities, including dining, online orders, and events. By accessing or using any part of our services, you agree to comply with and be bound by these Terms and Conditions.
2. Reservations
- Booking: Reservations can be made online, via phone, or in person. We recommend booking in advance to ensure availability.
- Cancellation: Please notify us of any cancellations or changes to your reservation at least 24 hours in advance.
- Group Reservations: For groups of 10 or more, a deposit may be required to secure the reservation.
3. Dining Experience
- Menu: Our menu features a variety of African dishes. Please inform your server of any allergies or dietary restrictions.
- Special Requests: We will do our best to accommodate special requests, but cannot guarantee that all will be fulfilled.
- Pricing: Prices are subject to change without notice. All prices are inclusive of applicable taxes unless otherwise stated.
4. Online Orders
- Ordering: Online orders can be placed through our website or partner delivery platforms.
- Payment: Full payment is required at the time of order. We accept various payment methods including credit/debit cards and online payment services.
- Delivery: Delivery times are estimates and may vary. We are not responsible for delays caused by external factors.
5. Events and Catering
- Booking: Event and catering services must be booked in advance. A deposit may be required to secure the booking.
- Menu Selection: Customized menus are available for events. Please discuss your preferences with our event coordinator.
- Cancellation: Cancellations must be made at least 72 hours in advance to receive a full refund of the deposit.
6. Health and Safety
- Hygiene: We maintain high standards of hygiene and cleanliness. All staff are trained in food safety protocols.
- Allergies: While we take precautions to prevent cross-contamination, we cannot guarantee that our dishes are completely free of allergens.
7. Code of Conduct
- Behavior: We expect all guests to behave respectfully towards staff and other patrons. Disruptive behavior will not be tolerated.
- Damage: Guests are responsible for any damage caused to our property. Costs for repairs or replacements may be charged to the responsible party.
8. Intellectual Property
- Content: All content on our website, including images, text, and logos, is the property of Afrolounge. Unauthorized use is prohibited.
- Trademarks: "Afrolounge" and associated logos are trademarks of our company.
9. Privacy
- Data Collection: We collect personal information necessary for reservations, orders, and marketing purposes. We are committed to protecting your privacy.
- Use of Data: Personal data will not be shared with third parties without your consent, except as required by law.
10. Limitation of Liability
- General: Afrolounge is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
- Force Majeure: We are not responsible for any delays or failures in performance resulting from events beyond our control.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
By visiting Afrolounge or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Afrolounge, where we celebrate African cuisine and culture!